Frequently Asked Questions
Everything you need to know about ordering, delivery, and returns at ZEST EU. If your question isn't answered here, our team is happy to help at support@zest-eu.com.
Orders & Payment
How do I place an order?
Select your size and colour, add the item to your bag, and complete checkout. You'll receive an order confirmation by email.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely by our payment providers; we never store your full card details. Prices are shown in EUR and include applicable VAT.
Can I change or cancel my order?
If you need to change or cancel an order, contact us at support@zest-eu.com as soon as possible and we'll do our best to help before dispatch. You also have a 14-day right of withdrawal after delivery — see below.
Shipping & Delivery
Where do you ship?
We ship across the European Union, the United Kingdom, and selected international destinations. Full details and delivery estimates are in our Shipping Policy.
How long will my order take?
Orders are typically processed within 1–3 business days after payment confirmation. Estimated delivery windows by destination are listed in our Shipping Policy and shown at checkout where available.
Will I be able to track my order?
Yes. Once your order is dispatched, tracking details are sent by email where available.
Might my order arrive in more than one parcel?
Where an order contains multiple items, they may be dispatched and arrive separately, at no additional cost to you. Some items may be shipped from outside the EU; any applicable duties for non-EU destinations are explained in our Shipping Policy.
Returns & Refunds
What is your return policy?
As a consumer in the EU, you have a 14-day right of withdrawal from the day you receive your order, without giving a reason. Full details are in our Refund Policy and Right of Withdrawal.
How do I start a return?
Contact us at support@zest-eu.com with your order number before sending anything back, and we'll provide the correct return address. You may also use our Model Withdrawal Form.
When will I be refunded?
Once your withdrawal is confirmed, refunds are issued to your original payment method without undue delay and no later than 14 days, in line with our Refund Policy. We may withhold the refund until the goods are received back or you provide proof of return.
What if my item is faulty or incorrect?
If an item arrives defective, damaged, incorrect, or not as described, this is our responsibility — contact us with your order number and photos where possible, and we'll cover the return costs.
Products & Sizing
How do I choose the right size?
Where a size guide is provided on a product page, please refer to it before ordering. If you're unsure, email support@zest-eu.com and we'll help you choose.
Contact
Our support team aims to respond to all enquiries within 24–48 business hours. Reach us any time at support@zest-eu.com — full seller details are in our Legal Notice.